UNVEILING QUALITY, MAXIMIZING REVENUE.

The Pulse of Customer Satisfaction.

At Testando, real testers meet cutting-edge technology to optimize the experience in businesses and maximize revenue.

Potential revenue increases of over 20%.

Customer satisfaction rises by 48%.

Revenue Increase

Together with the service and business consultancy Future Service Sells, we focus on sales activities and provide targeted coaching upon request.

Reporting

You’ll receive detailed analyses and evaluations, clearly and easily displayed on the dashboard.

Customizing

We offer customizable tests with focus areas and weighting. Additionally, we align tests and testers precisely to meet your needs.

Real Guests

With us, "regular people" test from their perspective. This gives us an authentic view of the business.

Coaching

If needed, we offer targeted training after the tests, in collaboration with selected experts, directly bookable through Testando.

Community

We have an international community of over 30,000 testers.

Performance

Through regular checks, you get the opportunity for continuous improvement across various areas. On our dashboard, you’ll find summarized analyses and detailed guest feedback.

Upfront Training

Testing & Tracking

Instant Feedback

Individual Performance Boosts

Guest Service Assessment & Data-Fueled Improvement Opportunities

Testando supports you with comprehensive service assessments across various industries, including hotels, restaurants, retail, fitness centers, and medical practices. Our expert tests examine the entire guest or customer experience – from the first contact to aftercare. Our professional testers specifically identify strengths and weaknesses and uncover untapped potential to sustainably enhance guest and customer satisfaction and loyalty.

Comprehensive Insights and Instant Availability in the Client Portal
Our detailed reports provide valuable, data-driven insights into the quality of your service. All test results are made available in our client portal, allowing you to instantly access all the information and make data-driven decisions. Here, you’ll not only find ratings and notes from the testers, but also concrete, actionable recommendations for targeted improvements.

Tailored Improvement Suggestions for Long-Term Success
Testando combines qualitative and quantitative analyses tailored to the specific needs of your industry. By leveraging these insights, you can work on improvements that standardize your service and create an outstanding experience. Turn your data into real value – boosting customer satisfaction and ensuring a sustainable competitive advantage.

Get your business tested

TESTANDO IN NUMBERS

30,000

Our community of testers who use Testando.

40,000

Tests conducted and analyzed.

Countries across 3 continents where testing is actively taking place.

Testando Costs

Hotel and Resort Tests

from 199 €

Jetzt informieren